1. Scope
This policy applies to paid ComplyMore subscriptions purchased from PVN Globals and should be read with our Terms of Service and Privacy Notice.
ComplyMore includes a permanent Free plan and a 14-day free trial of paid features. Because neither has a subscription charge for access itself, there is no Free-plan or trial-access payment to refund. Once a paid subscription begins, the cancellation, plan-change and refund rules below apply.
2. How to request cancellation
An organisation owner may request cancellation through any cancellation controls available in the ComplyMore application or by emailing hello@complymore.in from the account’s registered email address. We may verify your identity and authority before acting.
Please state whether you want to cancel only the paid subscription or permanently cancel and delete the account and organisation. These actions have different consequences, as explained below.
3. Subscription cancellation and account cancellation are different
- Subscription cancellation stops future renewal and paid access. It does not, by itself, delete the organisation or its data.
- Account or organisation cancellation permanently closes the organisation and triggers the irreversible deletion described in section 6.
If your request is unclear, we will treat it as a subscription-cancellation request and will not delete the organisation until an authorised owner explicitly confirms permanent deletion.
4. Upgrade, downgrade or change billing cycle
An organisation owner may change an active subscription through available account controls or by contacting us. Plan changes are handled on a pro-rata basis using the elapsed and remaining days in the current billing period.
- Downgrade to Plus: we calculate the unused portion of the difference between the current plan and Plus and refund that remaining amount.
- Upgrade to Pro: we calculate the unused portion of the difference between the current plan and Pro and collect the additional amount due.
- Monthly to yearly: your existing monthly subscription continues through its already-paid period. The yearly price is charged at the next renewal, after the current monthly subscription is completed; yearly billing starts from that renewal.
Any plan-change credit or charge is shown or confirmed before the change takes effect. If a yearly plan is changed mid-year, the pro-rata calculation uses the same regular monthly-price basis described in section 7, rather than the discounted yearly equivalent.
5. Back up your data before account cancellation
You are responsible for determining what records your organisation must preserve for compliance, audit, dispute or other purposes and for completing the export before cancellation.
6. What is deleted after account cancellation
Once permanent cancellation is confirmed, the organisation’s ComplyMore data will be removed. This includes its workspaces, team and access records, registered websites, scans and findings, banner and consent configurations, reports, integrations and all consent evidence collected for the organisation. Published ComplyMore configurations for the organisation will stop being available.
Organisation data is removed from active systems and any residual copies in protected backups expire through our normal backup-deletion cycle. Such residual copies are not available for restoration or ordinary use. Limited invoices, payment records, fraud-prevention records or cancellation correspondence may be retained where required for legal, tax, accounting, security or dispute-resolution purposes.
7. How refunds are calculated
When a paid subscription is cancelled during a prepaid billing period, we refund the unused portion after deducting the charge for the number of calendar days the product was available for use. Each started day from subscription activation or renewal through the effective cancellation date counts as a day used.
Monthly plan
Usage charge = monthly price ÷ calendar days in the billing period × days used.
Refund = amount paid for the period minus the usage charge.
Yearly plan
Usage on a yearly plan is calculated using the plan’s regular monthly price, not its discounted yearly
equivalent. Usage charge = monthly price × 12 ÷ calendar days in the yearly billing period × days used.
Refund = yearly amount paid minus the usage charge.
We round the final refund to the nearest rupee. A refund cannot exceed the amount paid and will not be less than zero. Applicable tax adjustments will be handled as required by law. We do not charge an additional cancellation fee.
8. Calculation examples
These examples use the prices published on 5 September 2026 and are illustrative.
| Example | Usage charge | Refund |
|---|---|---|
| Plus monthly: ₹999 paid; 10 days used in a 30-day billing period | ₹999 ÷ 30 × 10 = ₹333 | ₹999 − ₹333 = ₹666 |
| Plus yearly: ₹10,200 paid; regular monthly price ₹999; 60 days used in a 365-day period | ₹999 × 12 ÷ 365 × 60 = ₹1,970.63 | ₹10,200 − ₹1,970.63, rounded = ₹8,229 |
If the calculated usage charge equals or exceeds the prepaid amount, no refund is due, but no additional usage amount will be charged solely because of this calculation.
9. Refund processing
After the cancellation request and account authority are verified, any refund due will be initiated to the original payment method where possible. Cashfree, your bank or another payment provider may require additional processing time before the credit appears. We will notify you if we need further information.
10. Contact
Questions or cancellation requests may be sent to PVN Globals at hello@complymore.in. Include your organisation name and use the subject “ComplyMore cancellation”. Do not send payment credentials by email.